HR Tools

 

Resources:

• Can Employee Opinion Surveys Really Work?

• Staying on Top Means Staying In Touch

• What Matters Most to Employees?

• Your Employees - Love 'Em or They'll Leave You

• Ask the Survey Expert Questions

Survey Benefits
 
 

Employee Opinion Surveys (EOS) < more information>

Benefits:

• An accurate picture of reality for you and your management team

• Stronger relationships between managers and their staff

• Hard data to measure your organization’s progress by department and leader

• Tools for your management team to hold their employees accountable

• A clear understanding of the magnitude of employee concerns

• Knowledge to create and manage a culture where your employees love to come to work and your customers love to do business

• A comparison of your company's results to other companies in our two Benchmarks

Customer Satisfaction Surveys <more information>

Benefits:

• The ability to address problems before they affect customer retention

• To predict what % of your customers are likely to leave for a competitor

• To determine which actions will improve customer service

• To identify how each  customer segment feels about their relationship with you

• To determine which of your  products/services are in need of improvement

• To see your progress through the eyes of the customer

Internal Service Surveys  <please call for more information>

Benefits:

• Measure the level of internal customer service each department provides to other departments

• Hold all leaders accountable for the service their department provides

• Improve cross-departmental communication and teamwork

• Increase performance and work flow

• Identify specific areas for improvement by department

Leadership Development Assessments (360°) <more information>

Benefits:

• Helps managers at all levels become more effective by increasing their self-awareness and self-understanding

• Provides useful information about the way leaders are seen by themselves and others, pinpointing where a leader may have blind spots or distortions in their perception of themselves

• Identifies a leader’s strengths as well as developmental needs for success

• Assists companies in connecting the core competencies required of a position to overall business objectives

• Provides feedback from more than just the “boss” which increases the credibility and reliability of the feedback

• Helps develop stronger leaders which in turn will positively impact employee retention.  The number one reason employees cite when asked why they are leaving a job is a breakdown in the relationship with their supervisor or manager.